Are your calls being ignored in the order they are received
Dealing with technical support for your third-party applications is a thankless task. If you're fortunate enough to break free of the eternal hold music and find yourself speaking with a representative, you soon realize your trials have only begun. The unfortunate trust is that to the call center employee on the other end of the line, you're not really a customer - you're simply a call to be completed.
The great brush-off
They use any resource at their disposal to get you off the line, claiming the responsibility lies with another department, with another vendor, with another manufacturer. They do everything but fix your problem, and then they chase you off the phone with a wave of incomprehensible technobabble that you'd have to have spent the last decade chin-deep in computers to understand.
We speak their language
Fortunately, we've spent the last decade chin-deep in computers and we're here to help. We're glad to handle the support of your third-party applications and let you and your team focus on making your business succeed. If an issue comes up that can't be solved without call center support, let us cut through the technobabble and make it clear that a resolution is the only answer we'll accept. Their hold queue robot appreciates your business enough to tell you every three minutes as you spend your morning on hold; we appreciate your business enough to let you get back to it.
Dealing with technical support for your third-party applications is a thankless task. If you're fortunate enough to break free of the eternal hold music and find yourself speaking with a representative, you soon realize your trials have only begun. The unfortunate trust is that to the call center employee on the other end of the line, you're not really a customer - you're simply a call to be completed.
The great brush-off
They use any resource at their disposal to get you off the line, claiming the responsibility lies with another department, with another vendor, with another manufacturer. They do everything but fix your problem, and then they chase you off the phone with a wave of incomprehensible technobabble that you'd have to have spent the last decade chin-deep in computers to understand.
We speak their language
Fortunately, we've spent the last decade chin-deep in computers and we're here to help. We're glad to handle the support of your third-party applications and let you and your team focus on making your business succeed. If an issue comes up that can't be solved without call center support, let us cut through the technobabble and make it clear that a resolution is the only answer we'll accept. Their hold queue robot appreciates your business enough to tell you every three minutes as you spend your morning on hold; we appreciate your business enough to let you get back to it.
- My law firm has been utilizing the services of Atlas Network Services for over 9 years. Our needs have expanded over the years and the myriad of options and upgrades can be quite intimidating for a small business owner.
At every step of the way, they have demystified these systems to understandable recommendations which have been implemented at reasonable cost. They have been available to answer questions from my staff at all hours and even weekends.- John Chaix
Founder
The Law Offices of John Chaix - At the start Maplewood Cabinetry was a cabinet installation company with two employees that we converted to a machanized, automated and computerized custom cabinetry manufacturing business.
Over the years there have been problems with the electronics and systems from brownouts to break-ins and they have been there when we needed them the most - at night, on Sundays, and even on holidays.- Eric Wolber
President
Maplewood Cabinetry - Our firm has been supported by Atlas Network Services since August of 2007. In that time we first used Atlas along with another support company. Several times Atlas was able to repair or suggest an alternate workaround that worked better than the other provider and the result is that we have discontinued the other provider.
We appreciate the firm and expect to continue to work with them. They are truly a partnership firm.- Ronald P. Denk, CFP
Founder
Denk Strategic Wealth Partners - We have used Marius and his company for several years now. The key reason being is that his company's values match those of our company. Their first concern is for taking care of the customer and the "whatever it takes" attitude.
They are honest and trustworthy and do not cut corners at the expense of their customers. We will continue to utilize Atlas Network Services for future partnering projects and highly recommend them to anyone looking for networking services.
- Kyle Miley
Owner
Sonoran Integrations - I hired Marius and Atlas Network Services to install my company's server and network system. We were under many time constraints and they ensured the work was done promptly and correctly. As a small business we do not have a full time IT staff and Atlas have helped us managed our system on multiple occasions.
- Kiel Marley
Owner
Trailhead Cafe